FAQ

1. Order Shipping Confirmation:

Once your order ships, expect an email with your tracking number. While we strive for timely delivery, factors like weather and service interruptions are beyond our control. We cannot guarantee specific delivery times.

2. International Duties and Taxes:

Duties and taxes for international orders are the recipient's responsibility and are collected upon delivery.

3. Refunds and Replacements:

Replacements or refunds are only possible for defective, incorrect, or transit-damaged items. Please report any issues within 14 days. No refunds or replacements are allowed beyond this timeframe.

4. Size Selection:

Please review relevant size charts before purchase. Unfortunately, we can't offer exchanges or refunds for incorrect sizes due to customer errors.

5. Shipping Services:

We use various shipping services like Asendia, DHL, Fedex, UPS, USPS, etc. Each order is custom-made, requiring 2-5 business days for production before shipping.

6. Free T-Shirt Shipping in the U.S. and Canada:

Free shipping for T-shirt-only orders in the U.S. and Canada. Regular shipping fees apply if non-T-shirt items are included. T-shirts do not incur additional transit fees, regardless of the order composition.

7. Order Processing Time:

Custom items usually take 2-5 business days for processing during off-peak times and around 7-10 business days during peak seasons (like during the holidays).

8. Partial Order Receipt:

Products in the same order might ship from different locations, and thus arrive at slightly different times. Refer to the tracking numbers provided via email for specific shipment details.

9. Non-Receipt of Order:

If your items don't arrive within 14 days, check the status of your order with your shipping provider. If the problem persists, please reach out to us for more help.

10. Late or Missing Refunds:

After confirming that you’re eligible for a refund (assuming our printers have given the go-ahead), please check your bank account. Allow 5-10 business days for processing. If you still can't locate your refund, contact us for further assistance.